Our Policies

Booking and Cancellation Policy

We realize that changes to our schedules are a part of life; however we require 48 hours advance notice to re-schedule or change your appointment. Failure to provide advance notice will result in a $50 fee. This policy is to ensure that we are able to accommodate all clients' requests.


Provincial Health Insurance Card

Although Figurra is a private clinic, it is still a medical clinic. Each client must present a valid provincial health insurance card (ex: Medicare, Nova Scotia Health Card (MSI), PEI Health Card) at each appointment. Your provincial health insurance card information is kept in your client file so it can be readily available for any unforeseen medical emergency, serve as a unique personal identification number in our health records, and meet the insurance requirements for our practice.


Arrival Time

We recommend that you arrive at least 15 minutes prior to your scheduled appointment in order to fill out the necessary consultation/consent forms.


Forms of Payment

VISA, Mastercard, Debit and Cash. No personal cheques.


Gift Certificates

Are available in any denomination and can be used for services or retail products. They make an excellent birthday, anniversary or Christmas gift for everyone.


Hours of Operation

Monday to Friday - 8am-5pm
Closed Saturdays, Sundays and statutory holidays.


Parking

Figurra has ample complimentary parking for all our clients.


Product Return

Client Satisfaction is important to us. If you are not completely satisfied with the purchase of your product, you may return the item for an exchange within 15 days from the date of purchase. Item(s) must be accompanied by your original receipt. Figurra will replace a defective product or may exchange for a different product. Please note that the product container must contain at least 80% of the original content. If a refund is applicable, the client will be refunded in the applicable tender as used for the initial purchase.